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How to Decide Which Support Tasks Should Be Automated First
Customer support teams rarely fail at automation because of technology. They fail because they automate the wrong things first. Most organizations start with ambition rather than analysis. They want f...

Spotify says it has ‘helped artists generate’ $1bn+ in ticket sales to date. Now it’s teaming up with SeatGeek to drive even more
SeatGeek becomes the latest ticketing platform to join Spotify's growing live events ecosystem. Source...

Why is My Shopify Store Not Selling: Top 7 Reasons
Imagine your dream was to open a store selling the best clothes. A stylish, comfortable place everyone will like. You set up your Shopify store and carefully pick the products, but don’t get as many...

Google just launched Lyria 3 – its ‘most advanced’ AI music generator yet – in the Gemini app
Lyria 3 lets Gemini users create 30-second tracks from text prompts or images Source...

Concord opens new Los Angeles office on Wilshire Boulevard in Beverly Hills
'This new office signals the future of Concord,' said CEO Bob Valentine Source...

Taylor Swift was IFPI’s biggest-selling recording artist globally in 2025 – for a record sixth time
Swift has now won the award as many times as all other artists combined over the past 10 years. Source...

AI remix startup Hook secures $10m in Series A led by Khosla Ventures
The startup promoted Simmi Singh to Chief Operating Officer & Chief Product Officer. Source...

Universal Music strikes deal with superfan platform EVEN to power D2C sales for artists worldwide
The deal arrives just weeks after UMG acquired a minority stake in superfan platform Stationhead. Source...

Rebecca Dixon promoted to Global Head of Marketing & Strategy at Various Artists amid raft of senior appointments at firm’s UK HQ
George Shepherd has also been promoted to Associate Director Source...

US state attorneys general ready to take Live Nation to trial, with or without DoJ (report)
State attorneys general plan to meet later this week to discuss the case without federal government participation, Bloomberg reported. Source...